New RASC retirement counseling portal

rasc.universityofcalifornia.edu

Contact RASC

1-800-888-8267 (or 1-510-987-0200 for international callers)
New early morning hours: Monday–Friday, 7 a.m. to 4:30 p.m. (PT)

Please note: On Wednesday, April 17, 2024, the UC Retirement Administration Service Center phone lines will be closed from 7 a.m. until noon so that staff can attend an all-team meeting. Representatives will answer calls from 12 p.m. through 4:30 p.m. (PT). 

We're experiencing a high volume of calls to our 1-800-888-8267 number. Please refer to the following menu options for the most efficient service:

  • Option 1 – UC Retirement at Your Service (UCRAYS) online access (speedy assistance with account unlock and password reset, provided by trusted UnifyHR partners)
  • Option 2 – Confirm receipt of a document(s) or request a tax document 
  • Option 3 - Survivor and beneficiary support (or call 1-888-825-6833)
  • Option 4 - Retiree health insurance (including questions about Medicare)
  • Option 5 – Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
  • Option 9 – All other questions 

Survivor and beneficiary support

1-888-825-6833
Monday–Friday, 7 a.m. to 4:30 p.m. (PT); voicemail available after-hours 

Retirement counseling

Schedule an appointment online at rasc.universityofcalifornia.edu/retirement-counseling

Customer Contact Management (CCM) case management system:

  • Members — Request help with a case via UCRAYS secure message
  • Location partners — Open or request help with a case through ROOTS application (RASC listservs have been retired)

Fax: 1-800-792-5178

Mail: 

UC Retirement Administration Service Center
P.O. Box 24570
Oakland, CA 94623-1570

How-to guides and resources